I brought this item for a friend and had it delivered direct to her for her birthday. She informed me it was packaged really well and the quality is superb. I was very grateful that no invoice was included in the parcel but was sent to me via email. This saves paper as well as stopped my friend knowing the cost. I was very happy with the stores customer service as well and the fact that I was contacted at every necessary point to give progress on my order. They were polite and very informative, offering help if needed in a clear manner. Will definitely be buying from here again and would highly recommend not only the item but the store to others.