Shipping policy

Important: Customers in the European Union - You should now expect to pay import taxes and clearance fees on orders from us. The vast majority of our products are not covered by the zero tariff preferential trade agreement.

General Shipping Policies

Please note we do not ship to PO boxes (except for armed forces BFPO or international equivalent numbers). Also, your shipping address must be either where your credit card is registered or a verifiable work address.

Orders are processed here within the office hours of 9am - 2pm (when the delivery companies start to collect) Monday to Friday (excluding bank holidays), so if you place an order over the weekend it will not be processed or dispatched till Monday at the earliest. This means that the earliest available delivery for an order placed over a weekend is Tuesday and that is if you order with one of our next day delivery services.

 

Dispatch Times

Any order placed by credit or debit card or PayPal instant payment before 1pm Monday to Friday will usually be dispatched on the same day, after 1pm and weekends we will dispatch next working day. If you choose one of the other payment methods your order will be usually be sent the day after payment clears.

Please note that we do not accept personal cheques. Orders paid for by postal order will be considered as paid once your postal order arrives at our premises.

We try very hard to make sure that we're not listing anything that we don't actually have in stock, so in almost all cases everything you can see is in stock.

If for any reason we've made a mistake and we don't have something you've ordered we will let you know as soon as possible by email or telephone.

 

UK Shipping

Standard Shipping

Standard shipping (Royal Mail Tracked Standard or Courier) is a flat rate of £2.99 regardless of the size of your order. Tracked Standard shipping is by Royal Mail Tracked 48 Service or courier for heavier orders. Most orders arrive within 2 to 3 working days, however, we recommend allowing more time as the Royal Mail don't consider items as lost until a fortnight after dispatch.

Urgent Orders

Royal Mail Tracked Faster is a 1-2 working day service via the Royal Mail Tracked 24 service. Most orders arrive within 1 to 2 working days, however, we recommend allowing more time as the Royal Mail don't consider items as lost until a fortnight after dispatch. The price is weight dependent. 

 

Guaranteed Next Day - Temporarily suspended

Special Delivery costs are based on the weight of your order, please begin the checkout process to see the cost. Orders placed before 1pm on Monday to Thursday will arrive before 1pm the next day. Orders placed after 1pm may not be dispatched the same day, but please email us at contact@katesclothing.com if you'd like confirmation. Please note, orders placed and dispatched on Friday will arrive Monday with this service. Orders placed Friday after our last dispatch time will be sent out Monday to arrive Tuesday with this service.

UK Post Codes that require at least 48 hours for delivery:

The Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH 30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25

Channel Islands: All



Overseas Shipping

Overseas shipping is calculated based on the weight of your order, when you place items in the shopping cart you will be able to select your country and view the available shipping options.

There is a size limit and a 2kg weight limit on airmail, beyond this we have to use couriers which can be expensive. If you are ordering multiple items from overseas it can work out cheaper to place two smaller orders.

Customers outside the UK will almost certainly be charged additional taxes and delays could be caused by the customs process.

International Tracked Orders will be sent via Royal Mail Standard Tracked Airmail.

International Signed For Orders will be sent via Royal Mail Airmail Tracked & Signed. A signature will be required on delivery.

Royal Mail International Delivery times. Delivery to Europe and the Rest of the World should take between 5 to 7 working days after dispatch (see above for Dispatch times). However there can be delays, especially in the customs process, so we recommend you allow at least 28 working days.

 

Taxes and Customs

If you are outside of the United Kingdom, you will almost certainly have to pay import or other local taxes, which can end up being quite high. They vary from country to country so please contact your local authorities if you are unsure. The customs process can also cause delays so please keep this in mind.

Please also note, we can not mark items as gift or reduce their values on customs forms as it's illegal, so please don't ask.