General Shipping Policies
Please see the Dispatch and Delivery section of our Terms and Conditions for full details of our shipping policy. Please note we do not ship to PO boxes (except for armed forces BFPO or international equivalent numbers). Also your shipping address must be either where your credit card is registered or a verifiable work address.
Orders are processed here within the office hours of 9am - 5pm Monday to Friday, so if you place an order over the weekend if will not be processed or dispatched till Monday. This means that the earliest available delivery for a order placed over a weekend is Tuesday and that is if you order with one of our next day delivery services.
Any order placed by credit or debit card or paypal instant payment before 1pm Monday to Friday will usually be dispatched on the same day, after 1pm and weekends we will dispatch next working day. If you choose one of the other payment methods your order will be usually be sent the day after payment clears.
Please note that we do not accept personal cheques. Orders paid for by postal order will considered as paid once or postal order arrives at our premises.
We try very hard to make sure that we're not listing anything that we don't actually have in stock, so in almost all cases everything you can see is in stock.
If for any reason we've made a mistake and we don't have something you've ordered we will let you know as soon as possible by email.
Standard shipping (Royal Mail Tracked 2nd or Courier) is FREE for orders over £29.99 or £2.99 for orders below that value. Standard shipping is by Royal Mail's Tracked 48 Service (it's called 2nd in the list to avoid confusion), or courier for heavier orders. Most orders arrive within 2 to 3 working days, however, we recommend allowing more time as the Royal Mail don't consider items as lost until a fortnight after dispatch.
Urgent OrdersRoyal Mail Tracked 1st is a next working day service for £4.00 via the Royal Mail Tracked 24 service, however, it is not guaranteed. Most orders arrive within 1 to 2 working days, however, we recommend allowing more time as the Royal Mail don't consider items as lost until a fortnight after dispatch.
Guaranteed Next Day
If you'd like guaranteed next day delivery please choose the Special Delivery or Courier option.Special Delivery costs £8.00. Orders placed before 1pm on Monday to Thursday will arrive before 1pm the next day. Orders placed after 1pm may not dispatched the same day, but please call us on 0121 6631944 if you'd like confirmation. Please note, orders placed and dispatched on Friday will arrive Monday with this service. Orders placed Friday after our last dispatch time will be sent out Monday to arrive Tuesday with this service.
Next Day Courier Service costs £6.50. Orders places before 1pm on Monday to Thursday will be dispatched that day and arrive before 7pm the next day. Orders placed after 1pm may not dispatched the same day, but please call us on 0121 6631944 if you'd like confirmation. Please note, orders placed and dispatched on Friday will arrive Monday with this service. Orders placed Friday after our last dispatch time will be sent out Monday to arrive Tuesday with this service.
Royal Mail Saturday Special Delivery If you need your items for Saturday we do offer a next day Saturday service for orders placed on Friday before 3pm. This service cost £10 and will arrive with your usual Royal Mail postman. Again orders placed after 1pm may not dispatched the same day, but please call us on 0121 6631944 if you'd like confirmation.
Please Note There are some places within the UK that our couriers are unable to offer a next day service for, should you live in one of these areas delivery from them will take 2 days instead. Please cross reference your post code with the list below to ensure you are eligible for next day delivery before choosing our courier service.
UK Post Codes that require at least 48 hours for delivery:The Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH 30-44, PH49-50, ZE
Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25
Channel Islands: All
Overseas shipping is calculated based on the weight of your order, when you place items in the shopping cart you will be able to select your country and view the available shipping options.
There is a 2kg limit on airmail, beyond this we have to use couriers which can be expensive. If you are ordering multiple items from overseas it can work out cheaper to place two smaller orders.
Customers outside the EU may be charged additional taxes and delays could be caused by the customs process.
International Standard Orders will be sent via Royal Mail Standard Airmail. Higher value orders will be automatically upgraded to a signed for service.
International Signed For Orders will be sent via Royal Mail Airmail Signed. A signature will be required on delivery.
Royal Mail International Delivery times. Delivery to Europe should take between 3 to 5 working days after dispatch (see above for Dispatch times) and the rest of the world should take 5 to 7 working days. However there can be delays, especially in the customs process, so we recommend you allow at least 2 weeks in Europe and 3 to 4 weeks for the rest of the world.
Taxes and Customs
If you are outside of the European Union, you may have to pay import or other local taxes. These vary from country to country so please contact your local authorities if you are unsure. The customs process can also cause delays so please keep this in mind.