Help Desk

If you have any questions at all, drop us an email at or give us a call on +44 (0)121 6631944. We're here to help every working day between 9am and 5pm or you can leave us a message and we'll get back to you as soon as we can.

Common Questions

You'll find quick answers to the most common questions by clicking below:

Order Status

Has my order shipped?
• How do I change quantities or cancel an item in my order?
• I've given you the wrong address. How do I correct it?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.


My Account

• How do I create an account?
• How do I edit my account information?
I forgot my password.

Shipping and Returns

• Hassle Free Returns
• UK Returns Label
Shipping Times 
• How much does shipping cost?
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?


International Shipping

• Do you ship to my country?
What are my payment choices? 
When will my order ship and what are my shipping charges? 
• What is the return policy?
• What will my order cost in my currency (e.g $ or Euros)?



Price Match Guarantee 
Low Price Guarantee 
Privacy Policy 
• Security


Pricing and Billing

Do I have to pay sales tax? 
• I have a question on my charges.
I need a copy of my receipt/invoice. 
When will my credit appear on my account? 
• When will my credit card be charged?


Buyer's Guide

Hair Dye Information and Resources 
Hair Dye Inspiration 
• How do I buy/redeem a gift certificate?
How do I find my product? 
How do I navigate the site? 
• How do I use a coupon?  
How do I collect and redeem Reward Points?
What are the Reward Points terms and conditions?
Size Guide


Additional Support

• How do I contact you?