Pricing and Billing Help

Do I have to pay sales tax?

If you are located within the European Union, you will be charged 20% VAT (sales tax). If your ship to address is outside the European Union then you will be charged any applicable import taxes and sales taxes by your local customs and excise.

I have a question on my charges.

Click the "Orders" button under the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us on +44 (0)121 3202974 or email us at [email protected]lothing.uk for further help.

I need a copy of my receipt/invoice.

Click the "Orders" button under the "My Account" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s). Some providers take a little longer to pass on the refund. If you have any concerns, give us a call on +44 (0)121 3202974 or email us at [email protected].

When will my credit card be charged?

Your credit card will be charged within 1 working day prior to shipment of your item(s).
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