I wasn't expecting the bag to be glossy shiny, but apart from that it was as I expected. The quality is good, the bag fits nicely and can also be adjusted if needed (over thick jumper etc) There is a large main compartment with an inner zip pocket too, and various outer compartments with zips which are smaller. The hardware is actually quite subtle which I'm pleased about, as I'm not obsessed with bright pentagrams on everything. The bag is so practicle I know I'll get a lot of use out of it. Fast Free Post, thanks Kate.