My Account Help


How do I create an account?

Click the "Register button under the My Account" link at the top right side of our site. Then enter the details to set up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Login then click the "Profile Details button under the My Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. UK shipping is free for orders over £39.99. Please click here for more information on delivery costs.

I forgot my password. 

Don't worry, it happens, what with needing passwords for a million different things (and half have different rules on special characters and what not). Click the "Sign In button under the My Account" link at the top right hand side of our site. Next to the Password box you'll see a link that says "Forgot your password?" That link will send an email to you with instructions for resetting your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product. 

If you feel that you have received the wrong product, get in touch and we'll put it right as soon as we can, please click here for more information on returning an item.

What is your return policy? 

Please see the Returns Section of our Terms and Conditions for full details of our returns policy.

When will my order ship?

Your order will normally be shipped the same or the next working day. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. We'll get in touch in the unlikely event of there being any problems. Click here for more details on our dispatch and delivery policy.
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