Frequently Asked Questions - Kate’s Clothing
Welcome to the Kate’s Clothing FAQ page. Here you’ll find answers to common questions about ordering, shipping, returns, sizing, and more.
If you can’t find what you need, please contact us and we’ll help as quickly as we can 🖤
Ordering
How do I place an order on Kate’s Clothing?
Browse our collections, choose your size, add items to your basket, then head to checkout to pay securely.
Can I change or cancel my order after placing it?
If you need to amend an order, please contact us as soon as possible. We’ll always try to help, but changes can’t be guaranteed once an order has started processing.
I didn’t receive my order confirmation email – what should I do?
Please check your junk/spam folder first. If it’s not there, contact us and we’ll resend it.
Shipping & Delivery
Do you ship across the UK?
Yes – we ship throughout the UK, including England, Scotland, Wales, and Northern Ireland.
Do you offer free UK shipping?
Yes – UK customers can join our Free UK Shipping Club. Members get free UK shipping on orders over £50 (terms apply).
Do you ship internationally?
Yes, we do offer international shipping, and you’ll see available services and costs at checkout.
If you’re shopping from outside the UK, our ANTIBrand made-to-order range is often the easiest option, as it ships direct from the manufacturer and is designed to be more international-friendly.
Will I have to pay customs or import charges?
International orders may be subject to customs duties and import taxes set by your local authorities. These charges are outside our control.
We include guidance on customs and import charges in our shipping policy: Shipping information
How long will my order take to arrive?
Delivery times vary depending on the service selected, your location and whether you've chosen any made-to-order products (ANTIBrand and Gothic Attitude are made to order, all the other brands are stored in our UK warehouse ready to ship). UK orders usually arrive within a few working days, while international orders can take longer.
For the most accurate info, please see our shipping policy: Shipping information
Returns, Refunds & Exchanges
What is your returns policy?
We accept returns in line with UK consumer regulations. Items should be unworn, unwashed, and returned in their original condition.
Do you offer free UK returns?
Yes – we offer free UK returns (terms apply). Details are here:
How long does it take to process a refund?
Once your return has arrived, been inspected and processed, we’ll email you to confirm.
- We usually process refunds within 7 working days.
- Please allow 10 working days before contacting us as we're a very tiny team and sometimes these things can take a little longer, especially during busy periods.
- Refunds must be completed within 30 days of us receiving the returned goods.
What if I haven’t received my refund?
If it’s been more than 14 days since tracking shows your return was delivered to us, please contact us so we can investigate straight away.
Do you offer size exchanges?
Yes - we’re happy to help with size exchanges where stock is available. Exchanges are free in the UK.
Sizing & Fit
How do I know which size to choose?
We include size information on product pages wherever possible, and we also have a general size guide here:
Do you stock plus-size and inclusive sizing?
Yes. We aim to stock a wide range of sizes wherever possible.
Products, Restocks & Availability
Do you restock sold-out items?
Some items are restocked, while others are limited runs.
- If you see an item in our Clearance section, it’s very unlikely to be restocked.
- If a product offers a back-in-stock notification link, you can sign up on the product page and we’ll email you automatically as soon as it returns.
Payments & Website Security
What payment methods do you accept?
We accept major debit/credit cards and other secure payment options shown at checkout.
Is it safe to shop on Kate’s Clothing?
Yes. Our website is built on Shopify, a widely used e-commerce platform with industry-standard security.
- Payments are processed using encrypted connections.
- Shopify is PCI compliant, which helps keep payment information protected.
- We don’t store your full card details.
Rewards, Reviews & Press
Do you have a rewards points scheme?
Yes – you can earn points and redeem rewards when you shop with us.
Where can I read customer reviews?
You can read genuine customer reviews here:
Does Kate’s Clothing have a press kit?
Yes – you can view our press press kit and downloads here:
About Kate’s Clothing
What kind of clothing do you specialise in?
Kate’s Clothing is a UK-based online store specialising in gothic and alternative clothing, including black clothing, dresses, knitwear, leggings, accessories and more.
Is Kate’s Clothing an independent business?
Yes – we’re proudly independent and owner-run. We’re a very small team, and we focus on thoughtful buying, honest product info, and friendly customer service.
Learn more: About us · About Kate