Thank you, I’d love to understand a bit more

Thanks for letting me know, that’s really helpful.

I’m trying to get a better understanding of what matters most when it comes to returns, so I can make decisions that actually work for people.

If you’re happy to share a bit more, I’d really value it, either by leaving a comment below, or emailing me directly at kate@katesclothing.co.uk.

In particular, it’s really useful for me to understand things like:

  • whether it’s about sizing/fit uncertainty
  • wanting to try things on at home
  • or just not wanting to risk being out of pocket if something isn’t right

No pressure at all, even just your original click has already helped.

Thank you again,

Kate x

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21 comments

I prefer free returns because you never know if the clothes will fit nicely or if the fabric will be itchy, for example. I always measure myself but even then fits are not always perfect. If returns are not free I don’t take the risk because sometimes returning an item can be more expensive than the cost of it.

C

I have no problem paying tor my purchases being delivered. I rarely return anything because I like to buy what I know I’ll wear.

Glynis Hamlett

For me, it’s about fit, and also whether it looks right once on.

Susan Boyle

It’s mainly because of how the sizing differs so much and I often buy several items, all the same size then find just one thing doesn’t fit, I don’t mind paying a shipping cost for several items as I often opt for next day delivery anyway because I can’t wait! ( I’m 56 and still get excited 🫣) However I do find it puts me off having to pay for returns!

Victoria

Paying the postage doesn’t make much difference when placing an order, as I usually only order when there are a few items I want. But if I need to return an item it does mean postage cost is more noticeable, as it would be a single item.

Jennifer E Russekl

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